Chapter 4: Training Needs Analysis

This chapter will describe a process to assist in the identification, analysis and implementation of training need analysis (TNA). TNA is the process an organization goes through to determine the training that needs to be completed in a certain period to allow teams to complete their jobs as effectively as possible as well as to progress and grow (Meij, 2020). TNA is considered the first step of the Instructional Systems Design Model of Training and Development. It also identifies the gap between the performance of employees and the organization. The main goal is to determine the current condition and desired condition. Recognizing the difference between these two conditions helps identify this gap.

Key Takeaways

• Understand the meaning of TNA.
• Explain the importance of TNA.
• Explain the TNA model.
• How to conduct TNA.
• Explain the problems in conducting the TNA.
• Identify the different types of TNA.
• Explain the different levels of TNA.
• Training evaluation method: 1.360 feedback 2. Surveys 3. Questionnaires
• Six Types of Workplace Training:1. Technical skills development 2. Soft skills development 3. Products and services training 4. Quality training 5. Safety training 6. Team training
• Training Delivery Methods:1. On-the-job training 2. Off- the- job training

Authors: Harpreet Kaur, Alan Zhou, Harvin Sidhu