Chapter 9: Training Program Evaluations

Training program evaluations are used to determine how effective training programs are within an organization. Evaluations should be aligned with the organization’s goals and objectives. Training program evaluations can further assist in identifying opportunities for improvement in an organization.

Key Takeaways

1. Recognize the importance of conducting training program evaluations and the benefits associated with the evaluation process.
2. Identify the key criteria that can be used during the training program evaluation process to ensure organizations have a properly designed program that improves employee performance.
3. Understand the differences between the three tools that can be utilized during the training program evaluation process and apply them to various scenarios.
4. Understand the importance of the different aspects included in a questionnaire regarding post training evaluations. Develop questions based on the recommendations in each aspect.
5. Use the provided indicators to determine the effectiveness of the training program. Ensure to use the recommended methods of analysis to evaluate the program.
6. Be able to recognize the purpose of training program evaluations, including their importance, benefits, outcomes, and applications as an HR professional.
7. Reflect on the various aspects of the evaluation of training programs including issues, gaps, the collection of feedback, outcomes, Kirkpatrick’s model, business goals, teamwork, and interactivity.
8. Have the goal as an HR professional or manager to implement a five-step process towards improving training programs through setting goals, having workplace expectations, focusing on improvements, incorporating changes, and engaging in reflection.

Authors: Eisha Bhangu, Jovenvir Birk, Xinyu Cao